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Reset Password

In order to reset your account password please provide your username and date of birth. We will then send you an email containing your new password which can be changed from the "Your Account" page once you've logged in.

However if you have changed your email account and can't remember your old email address it will not be possible to provide you with a new password. In this case you can register as a new user, though you will lose any of your existing lightboxes.

In an emergency, please use our contact form and we may be able to reset your account provided we are satisfied as to your true identity.

Required fields are marked with a red astrisk ( ) and must be completed.

Reset password